At GameZone, we believe that gaming should always be a source of entertainment, excitement, and fun — never a source of stress, financial hardship, or personal harm. As a PAGCOR-licensed online casino gaming platform operated by DigiPlus Interactive Corp., we are committed to providing a safe, fair, and responsible gaming environment for all our players.
This Responsible Gaming page outlines our commitment to player welfare, the tools and resources available to help you manage your gaming activity, and the support organizations you can turn to if you or someone you know needs help. We encourage all players to read this page carefully and to gaming responsibly at all times.
Our Commitment to Responsible Gaming
GameZone takes its responsibility to players seriously. We are committed to:
- Promoting awareness of the risks associated with problem gambling
- Providing tools that allow players to manage and control their gaming activity
- Preventing underage gaming by enforcing strict age verification measures
- Complying fully with all responsible gaming directives issued by PAGCOR
- Training our staff to identify and respond to signs of problem gambling
- Providing access to support resources for players who may be experiencing difficulties
We firmly believe that gambling is a form of entertainment and should never be viewed as a way to make money, solve financial problems, or cope with personal difficulties. If at any point gaming stops being fun, we encourage you to take a break and seek support.
Recognizing Problem Gambling
Problem gambling, also known as gambling disorder, is a condition in which a person is unable to control their gambling behavior despite negative consequences to their personal, financial, or social well-being. It is important to recognize the warning signs early so that appropriate help can be sought.
Common signs of problem gambling include:
- Spending more money or time on gambling than you can afford
- Feeling the need to gamble with increasing amounts of money to achieve the same level of excitement
- Trying unsuccessfully to cut back or stop gambling
- Feeling restless, irritable, or anxious when attempting to reduce or stop gambling
- Using gambling as a way to escape problems, stress, or negative emotions
- Chasing losses — continuing to gamble in an attempt to recover money that has been lost
- Lying to family members, friends, or others about the extent of your gambling activity
- Jeopardizing or losing important relationships, employment, or educational opportunities because of gambling
- Relying on others to provide money to relieve financial difficulties caused by gambling
If you recognize any of these signs in yourself or someone you know, we strongly encourage you to reach out for help. You are not alone, and support is available.
Responsible Gaming Tools and Features
GameZone provides a range of tools and features to help players maintain control over their gaming activity. These tools are available to all registered players and can be accessed through your account settings or by contacting our customer support team.
Deposit Limits
You may set daily, weekly, or monthly limits on the amount you deposit into your GameZone account. Once a limit is reached, no further deposits will be accepted until the limit period resets. Deposit limits can be decreased immediately but may require a cooling-off period before they can be increased.
Session Time Reminders
You may set reminders to notify you of how long you have been playing. These reminders are designed to help you stay aware of the time you spend on the platform and to encourage regular breaks from gaming.
Self-Exclusion
Players who feel they need a break from gaming may request a self-exclusion period. During self-exclusion, your account will be temporarily or permanently restricted from accessing the platform. Please refer to Section 5 for full details on our Self-Exclusion Program.
Reality Checks
At regular intervals during your gaming session, you may receive reality check notifications that display information about your gaming activity, including the amount of time spent and the amount wagered. These notifications are designed to help you make informed decisions about your gaming behavior.
Account Closure
If you wish to permanently close your GameZone account, you may do so at any time by contacting our customer support team. All pending transactions will be processed before the account is closed.
Self-Exclusion Program
GameZone’s Self-Exclusion Program is designed for players who feel they need a temporary or permanent break from online gaming. We take self-exclusion requests seriously and process them promptly to ensure the well-being of our players.
How to Request Self-Exclusion:
- Contact our customer support team via phone, live chat, or email
- Specify the duration of your self-exclusion — options include short-term (1 week, 1 month, 3 months, 6 months) or permanent exclusion
- Your request will be processed within 24 hours of submission
During Self-Exclusion:
- You will be unable to log in to your GameZone account
- You will be removed from all marketing communications and promotional offers
- Any remaining balance in your account will be held securely and returned to you upon the expiration of your self-exclusion period, subject to verification
Reactivating Your Account:
- Short-term self-exclusion periods will expire automatically at the end of the specified duration
- To reactivate your account after a short-term exclusion, you must contact our customer support team
- Permanent self-exclusion is irreversible — accounts under permanent exclusion cannot be reactivated under any circumstances
We strongly encourage players who choose permanent self-exclusion to also seek support from the organizations listed in Section 9 of this page.
Tips for Playing Responsibly
The following tips are designed to help you maintain a healthy and enjoyable gaming experience on the GameZone platform:
- Set a budget — Decide how much money you are willing to spend before you start playing and stick to it. Never gamble with money you cannot afford to lose.
- Set a time limit — Decide in advance how long you will play and stop when your time is up, regardless of whether you are winning or losing.
- Never chase losses — Accept that losing is part of gaming. Chasing losses often leads to bigger losses and can be a sign of problem gambling.
- Take regular breaks — Step away from the platform regularly to refresh your mind and maintain perspective.
- Do not game under the influence — Avoid gaming when you are under the influence of alcohol or substances, as these can impair your judgment and lead to irresponsible decisions.
- Keep gaming in perspective — Gaming is a form of entertainment, not a way to make money. Treat it as you would any other leisure activity.
- Balance gaming with other activities — Maintain a healthy balance between gaming and other aspects of your life, including work, family, and social activities.
- Seek help early — If you feel that your gaming is becoming a problem, do not wait. Reach out to our support team or one of the organizations listed in Section 9.
Protecting Minors
GameZone is strictly intended for individuals who are 21 years of age or older. We are committed to preventing minors from accessing our platform and take the following measures to enforce this policy:
- Age verification — All players are required to verify their age during the registration process. We reserve the right to request additional proof of age at any time.
- KYC verification — Our mandatory Know Your Customer (KYC) process includes identity verification that confirms the age of all registered players.
- Account monitoring — We actively monitor accounts for signs of underage access and will immediately suspend any account suspected of being used by a minor.
- Parental controls — We strongly encourage parents and guardians to make use of parental control software to prevent minors from accessing online gaming platforms. Recommended tools include Net Nanny, Kaspersky Safe Kids, and Google Family Link.
If you believe a minor has accessed the GameZone platform, please contact our customer support team immediately.
Our Responsible Gaming Ambassadors
GameZone is proud to be represented by two of the most beloved and respected figures in the Philippines — Vice Ganda and Manny Pacquiao — as our official brand and responsible gaming ambassadors.
Beyond their roles as the faces of the GameZone brand, Vice Ganda and Manny Pacquiao carry an important and personal message to all Filipino players: that gaming should always be approached with fun, responsibility, and self-awareness. Their presence on the platform is a reminder that no matter how exciting the game gets, responsible gaming always comes first.
As ambassadors, they stand behind GameZone’s commitment to player welfare and echo the platform’s core message:
“Play for fun. Play responsibly. Gambling is not an accepted way of livelihood and does not solve financial problems.”
We are proud to have Vice Ganda and Manny Pacquiao champion this message on behalf of all Filipino players.
Contact Us
If you have any questions or concerns about responsible gaming, or if you wish to make use of any of the tools and resources outlined on this page, please do not hesitate to contact our customer support team:
- Phone: +63 992 776 4593
- Email: arisrodriguez1588@gmail.com
- Live Chat: Available 24/7 directly on the GameZone platform
Social Media: Message us through our verified social media accounts