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Privacy Policy

GameZone, operated by DigiPlus Interactive Corp. (“we,” “us,” or “our”), is committed to protecting the privacy and personal data of all users (“you” or “data subject”) who access and use our platform at gzoneph.org. This Privacy Policy explains how we collect, use, store, share, and protect your personal information in accordance with the Republic of the Philippines’ Data Privacy Act of 2012 (Republic Act No. 10173) and its implementing rules and regulations, as well as the guidelines set forth by the National Privacy Commission (NPC).

By registering, accessing, or using the GameZone platform, you acknowledge that you have read, understood, and agreed to the terms of this Privacy Policy. If you do not agree with any part of this policy, please discontinue your use of the platform immediately.

Information We Collect

We collect personal information necessary to provide you with a secure, compliant, and enjoyable gaming experience. The types of information we collect include, but are not limited to:

Personal Identification Information

  • Full name
  • Date of birth
  • Gender
  • Nationality

Contact Information

  • Mobile number
  • Email address

Government-Issued Identification (KYC)

As a PAGCOR-licensed online casino gaming platform, we are required by law to verify the identity of all registered players. As part of our Know Your Customer (KYC) process, we collect:

  • Copies of valid government-issued IDs (e.g., Driver’s License, PhilHealth ID, Philippine National ID, Voter’s ID, Passport, UMID, TIN ID, ACR Card)
  • Selfie or biometric scan for identity verification

Financial Information

  • Deposit and withdrawal transaction records
  • Payment method details (e.g., GCash, Maya, GrabPay, QR Ph, bank account information)

Account Information

  • Username and password (encrypted)
  • Account activity and gaming history
  • Bonus and promotion usage

Technical Information

  • IP address
  • Device type and operating system
  • Browser type and version
  • Cookies and usage data

Communications

  • Records of your interactions with our customer support team via phone, live chat, or email

How We Use Your Information

We use the personal information we collect for the following purposes:

  • Account Registration and Management — To create, verify, and maintain your GameZone account
  • Identity Verification (KYC) — To comply with PAGCOR licensing requirements and anti-money laundering (AML) regulations
  • Transaction Processing — To facilitate deposits, withdrawals, and other financial transactions securely
  • Customer Support — To respond to your inquiries, complaints, and requests
  • Platform Improvement — To analyze usage patterns and improve the functionality and user experience of the platform
  • Promotions and Bonuses — To administer and deliver promotions, bonuses, and rewards you have opted into
  • Legal Compliance — To comply with applicable laws, regulations, and government directives, including those issued by PAGCOR and the Anti-Money Laundering Council (AMLC)
  • Fraud Prevention and Security — To detect, investigate, and prevent fraudulent activity, cheating, and other prohibited conduct on the platform
  • Responsible Gaming — To monitor gaming behavior and implement responsible gaming measures where necessary
  • Marketing Communications — To send you updates, promotional offers, and platform news, subject to your communication preferences

Legal Basis for Processing Your Data

We process your personal data on the following legal bases as provided under the Data Privacy Act of 2012:

  • Consent — You have given your explicit consent to the processing of your personal data upon registration and use of the platform
  • Contractual Necessity — Processing is necessary to fulfill our obligations to you as a registered user of the platform
  • Legal Obligation — Processing is required to comply with applicable laws and regulations, including PAGCOR licensing conditions and AML requirements
  • Legitimate Interests — Processing is necessary for the legitimate interests of DigiPlus Interactive Corp., including fraud prevention, platform security, and service improvement, provided that such interests are not overridden by your rights and freedoms

Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties for their own marketing purposes. However, we may share your data with the following parties under specific circumstances:

Regulatory and Government Authorities

We may disclose your personal information to PAGCOR, the AMLC, the NPC, law enforcement agencies, and other government bodies when required by law or when necessary to comply with legal processes.

Third-Party Game Providers

Our platform is powered by third-party game providers (e.g., JILI, Pragmatic Play, 759Gaming, Yellow Bat Gaming, SABA Sports, among others). These providers may receive limited technical data necessary to deliver their gaming services on our platform. All third-party providers are bound by data protection agreements consistent with applicable privacy laws.

Payment Service Providers

We share necessary financial information with payment processors and e-wallet providers (e.g., GCash, Maya, GrabPay) to facilitate transactions. These providers are independently governed by their own privacy policies and security standards.

Service Providers and Partners

We may engage trusted third-party service providers to assist in operating the platform, delivering customer support, conducting analytics, or performing other business functions. These parties are contractually obligated to handle your data in accordance with this Privacy Policy and applicable law.

Business Transfers

In the event of a merger, acquisition, or sale of assets involving DigiPlus Interactive Corp., your personal data may be transferred as part of that transaction, subject to the same privacy protections outlined in this policy.

Data Retention

We retain your personal data for as long as your account remains active or as necessary to fulfill the purposes outlined in this Privacy Policy. Specific retention periods are as follows:

  • Account and KYC records — Retained for a minimum of five (5) years following account closure, in compliance with PAGCOR and AMLC requirements
  • Transaction records — Retained for a minimum of five (5) years in accordance with anti-money laundering regulations
  • Customer support communications — Retained for a period of two (2) years
  • Marketing data — Retained until you withdraw your consent or opt out of communications

Upon the expiration of applicable retention periods, your personal data will be securely deleted or anonymized in accordance with NPC guidelines.

Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, disclosure, alteration, and destruction. These measures include:

  • Encryption of sensitive data in transit and at rest
  • Secure Socket Layer (SSL) technology for all data transmissions
  • Access controls limiting data access to authorized personnel only
  • Regular security assessments and vulnerability testing
  • Two-factor authentication options for account access

While we take all reasonable steps to protect your personal data, no method of transmission over the internet or electronic storage is completely secure. In the event of a personal data breach, we will notify affected users and the NPC in accordance with the requirements of the Data Privacy Act of 2012 and NPC Circular 16-03.

Your Rights as a Data Subject

Under the Data Privacy Act of 2012, you have the following rights with respect to your personal data:

  • Right to be Informed — You have the right to be informed of how your personal data is collected, used, and processed
  • Right to Access — You have the right to request access to the personal data we hold about you
  • Right to Rectification — You have the right to request correction of inaccurate or incomplete personal data
  • Right to Erasure or Blocking — You have the right to request the deletion or blocking of your personal data under certain circumstances
  • Right to Object — You have the right to object to the processing of your personal data, including processing for direct marketing purposes
  • Right to Data Portability — You have the right to obtain a copy of your personal data in a structured, commonly used format
  • Right to Lodge a Complaint — You have the right to file a complaint with the National Privacy Commission if you believe your data privacy rights have been violated

To exercise any of these rights, please contact our Data Protection Officer (DPO) through the contact details provided in Section 14 of this policy.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on the GameZone platform. Cookies are small data files stored on your device that help us recognize you, remember your preferences, and analyze how you use the platform.

The types of cookies we use include:

  • Essential Cookies — Necessary for the platform to function properly and cannot be disabled
  • Performance Cookies — Help us understand how users interact with the platform by collecting anonymous usage data
  • Functional Cookies — Allow the platform to remember your preferences and provide enhanced features
  • Marketing Cookies — Used to deliver relevant promotional content based on your interests and activity

You may control or disable cookies through your browser settings. However, please note that disabling certain cookies may affect the functionality of the platform.

Third-Party Links and Services

The GameZone platform may contain links to third-party websites, applications, or services. These third parties operate independently and are not governed by this Privacy Policy. We encourage you to review the privacy policies of any third-party services you access through our platform. We are not responsible for the privacy practices or content of third-party sites.

Children’s Privacy

The GameZone platform is strictly intended for individuals who are 21 years of age or older. We do not knowingly collect personal data from individuals under the age of 21. If we become aware that a minor has registered on the platform or provided personal data without appropriate consent, we will take immediate steps to delete such information and close the associated account. If you believe a minor has accessed the platform, please contact us immediately.

Responsible Gaming and Data Use

As a PAGCOR-licensed platform, we are committed to promoting responsible gaming among all our users. In line with this commitment, we may use your account and gaming data to:

  • Monitor gaming behavior for signs of problem gambling
  • Implement self-exclusion or account restriction measures upon request
  • Provide responsible gaming resources and support
  • Comply with PAGCOR’s responsible gaming directives and requirements

Any data collected for responsible gaming purposes is handled with strict confidentiality and used solely to promote the health and well-being of our players.

Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time to reflect changes in our practices, legal obligations, or platform features. Any material changes will be communicated to you through a prominent notice on the platform or via your registered contact details. Your continued use of the platform following the effective date of any updated Privacy Policy constitutes your acceptance of the revised terms.

We encourage you to review this Privacy Policy periodically to stay informed of how we are protecting your personal data.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data, please do not hesitate to reach out to us through any of the following channels:

  • Phone: +63 992 776 4593
  • Email: arisrodriguez1588@gmail.com
  • Live Chat: Available 24/7 directly on the GameZone platform
  • Social Media: Message us through our verified social media accounts

We are committed to addressing all privacy-related concerns promptly and transparently.